IT Support Technician (Part-Time) Wanted

We are a private health care company and leading service provider to the insurance industry in British Columbia. We are guided by values of accountability, respect, integrity, grit, long-term focus, ‘being the change’ and continuous improvement. As a progressive employer, we reward initiative, results, and demonstrated leadership with opportunities for growth and advancement. Our mission is to empower our clients to function more fully in the settings that matter to them, fulfill important life roles, and return to the activities that give them purpose. As a key member of our team, your work enables our healthcare professionals to fulfill this purpose by maintaining our technology systems, protecting our data and supporting our people to use technology effectively.

We are currently seeking a Part-Time IT Support Technician to work on location at our Burnaby head office adjacent the Gilmore Skytrain station. This position requires working at our office 20 hours/week during the business week from Monday to Friday (5 days/week). Occasional work outside of regular business hours from home or at the office may be necessary for maintenance outages or urgent matters.

You

Understand that technology helps businesses and people deliver results that matter
Are resourceful and a self-starter and always eager to improve our systems and processes
Are a good listener and understand that by providing quick and helpful support with easy-to-understand instructions for non-technical people, they will be able to succeed
Are flexible and a team player
Enjoy both day to day and project related work to improve functionality and data security

Why work with Community Therapists?

Health & dental plan + life insurance

Continuing education credit
Steps from Gilmore Skytrain station & great amenities
Amazing values-driven workplace culture
Report directly to the CEO/owner while having ready access to IT Manager & VOIP consultant when needed
Full training from IT Manager with 10+ years experience
Work in an environment where IT is seen as a strategic asset to the organization’s success!

Responsibilities

First point of contact for users
Onboarding new users to Office 365 and our VOIP phone system (set up or disable accounts)
Trouble shooting user application questions (email, O65, MS Authenticator, VPN client)
Assisting users over the phone, in person and remotely using Team Viewer
Installing and provisioning new PCs, laptops, peripherals, UPS, monitor stands/sit-to-stand stations, software and related networking as required
Installing VPN/Remote Desktop client on employee-owned devices remotely and in person
Monitor email spam filter daily and make tweaks to improve mail flow
Complete IT maintenance tasks including decommissioning old devices
Monitor system alerts & address or escalate to the IT Manager as required (firewall, AV, backup status)
Maintain equipment inventory and other records
Renew software subscriptions as required
Complete routine updates to software as required
Complete IT related projects guided by the IT Manager and/or the Managing Director

Required Skills and Experience

Must have 1-2 years of experience providing IT Support functions in a business environment
Some formal training in Information Technology (certificate(s), diploma OR degree completion)
Strong understanding of Office 365 applications and administration
Good knowledge of multiple operating systems ( Windows 10, 11, Windows Server 2012 or newer, Mac OS)
Basic understanding of Active Directory, Active Directory permissions, and group policies
Comfort with windows operating environments (Windows Server/Active Directory and OS)
Knowledge of networking and switches
Resourceful team member who can research solutions when faced with a new problem with awareness of when to seek assistance from the senior IT consultant.
Excellent communication and documentation skills

Desirable Skills and Knowledge

Certification in one or more of MCSE/MCITP, CompTIA Network+ / Security+ / Server+, CCNA
Experience with VOIP system administration (3cx is a strong asset)
Experience with back up systems management (Veeam is a strong asset)
Experience with AntiVirus Management (Trend Micro is a strong asset)

How to Apply

Please submit a resume via Indeed, with a cover letter stating your hourly rate expectation to Eva Ke, Human Resources Manager. Please indicate the name of the position you are applying for in your email subject.

We thank all applicants for their interest, but only shortlisted candidates will be contacted.

#HP

Job Type: Part-time
Part-time hours: 20 per week

Benefits:

Casual dress
Company events
Dental care
Extended health care
Paid time off
Vision care
Work from home

Schedule:

Monday to Friday

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IT Support Technician (Part-Time)