Are you a strategic thinker passionate about transforming complex business challenges into innovative, high-impact solutions? Commissionaires Ottawa is seeking an experienced Senior Business Analyst to help drive enterprise-wide initiatives through deep business insight, stakeholder engagement, and innovative solution design.

About the role…

As a Senior Business Analyst, you’ll be a strategic advisor to senior leadership, driving enterprise-wide transformation initiatives that align with long-term goals. You’ll collaborate with executives, stakeholders, and technical teams to design and implement impactful solutions, while mentoring others and championing business analysis best practices across the organization.

Some of your key responsibilities include…

Strategic Requirements Management

Lead stakeholder discovery sessions to define complex business needs
Translate challenges into detailed functional and non-functional requirements
Prioritize based on ROI, feasibility, and strategic alignment
Ensure traceability of requirements across the full solution lifecycle

Enterprise Process Optimization & Solution Design

Conduct enterprise-wide process analysis to identify systemic inefficiencies
Co-create future-state models with stakeholders and vendors
Build compelling business cases and evaluate vendor proposals
Ensure solution designs meet regulatory, risk, and cybersecurity standards

Project Leadership, Governance & Capability Building

Contribute to project steering committees and governance bodies
Lead business analysis efforts in complex, cross-functional project teams
Oversee requirements validation, solution testing, and change request management
Coordinate go-live readiness, user training, and post-implementation reviews
Mentor resources and guide teams on best practices, tools, and methodologies in Business Analysis
Support Lean delivery teams by promoting iterative delivery and continuous feedback

Stakeholder Engagement & Executive Communication

Build trust-based relationships with senior leaders and cross-functional stakeholders
Deliver strategic roadmaps, dashboards, and executive briefings
Influence decisions through storytelling, structured negotiation, and consensus building

Why Join Us?

At Commissionaires Ottawa, you'll be part of a reputable, nationally recognized organization known for its commitment to service excellence and innovation. As a Senior Business Analyst, you’ll step into a challenging and rewarding environment where your expertise will directly influence enterprise transformation.

We offer more than just a job — we invest in your growth and well-being with:

Employer-paid professional development to support your continuous learning
A comprehensive benefits package for you and your family
Generous paid time off, including vacation, holidays, and sick days
Retirement plans with company matching to help secure your future
Access to employee discount programs, social outings, and holiday celebrations

Join a purpose-driven organization that values accountability, impact, and collaboration; and help shape the future of business operations across the enterprise.

What You Bring

Education & Experience

Degree in Computer Science, IT, Engineering, Business Administration, or a related field; candidates with a comparable blend of professional experience, relevant certifications, and education may be considered in lieu of the specified academic qualification
10+ years of experience in business analysis, including leadership on enterprise-scale initiatives
Must be able to obtain and maintain a Government of Canada Secret Level Security Clearance

Technical & Professional Knowledge

Proficient in data tools such as Excel, SQL, Power BI, and Tableau
Advanced analytical and business modeling skills (e.g., BPMN, UML)
Strong documentation, testing, and organizational change management capabilities
Experienced in Agile, Waterfall, Lean, and Six Sigma delivery methodologies
Skilled at translating business needs into clear, actionable technical requirements
Solid understanding of budgeting and financial analysis to support ROI-driven business cases

Leadership & Interpersonal Skills

Effective communicator: clearly conveys complex ideas to both technical and non-technical audiences
Strategic thinker and problem-solver: identifies root causes and delivers scalable, long-term solutions
Collaborative and independent: works well autonomously and in cross-functional teams
Exceptional organizational and time management skills: able to balance competing priorities and meet deadlines
Builds strong relationships: trusted advisor to stakeholders across all levels of the organization
Experienced mentor: promotes capability building and best practices within the organization
Demonstrates strong business acumen, understand project financials, and confidently presents recommendations to executive leadership

Join our team

If you're excited by the opportunity to shape financial operations and lead a dynamic team, we want to hear from you! Submit your resume and cover letter today!

Diversity, Equity & Inclusion

Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply, however we will only be contacting candidates of interest.

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Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Schedule:

Monday to Friday

Work Location: In person

Commissionaires

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Senior Business Analyst