Coast Underwriters Limited is a wholly owned subsidiary of Intact Financial Corp and are responsible for Intact’s distribution of marine insurance in Canada. Coast will be assuming Intact’s marine book and insurance professionals effective January 1st, 2023, making them the biggest marine market in Canada with more than 60 employees across the country.

Coast is seeking to fill the newly created position of IT Manager, reporting directly to the CFO. The successful candidate will be an experienced IT professional who will play a dual role of managing the relationship with our third party support and other IT vendors and liaising with Intact IT security and compliance teams as well as providing technical assistance to Coast staff.

As the IT Manager you will be a member of the management team and will be responsible for overseeing the IT function and mitigating IT related risks.

The ideal candidate would possess the following key attributes:

· Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Socially Responsible

· You’ll work collaboratively with senior management to ensure compliance with IT standards and practices across the company

· You can use data and analysis to help assess risk

· You’re a self-starter with the ability to work independently under minimal supervision

· You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience

· You are curious, adaptable and an industrious solutions-oriented person

· You’re able to problem-solve and may have used a design thinking approach

· You’re willing to work in an office setting at least three days a week

· You have excellent project management skills and strong ability to prioritize work

Key responsibilities:

Technology Strategy and Vision

· Provide ongoing and regular strategic advice to senior management to align business objectives with appropriate technologies.

Third party IT support vendor management

· Work with IT Managed Services Provider (MSP) to ensure their responsibilities are being maintained and prioritized.

· MSP’s specific responsibilities include:

· End-User Helpdesk and Support

· IT Infrastructure Security and Support

· Hardware/Software Procurement

· Hardware/Software Asset Tracking and Management

· Back up and Disaster Recovery Management

Coast Staff User Support

· Serve as the point of contact for users seeking technical assistance over the phone and email.

· Decide when to go to MSP

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Including AWS, desktop computers, laptops, and all mobile devises.

· Follow up with users to ensure issue has been resolved.

· Tracking and reporting of support tickets – how is FM doing

· Set up of new users and decommissioning of terminated users

Other Third Party Vendor Management

· Work with other third party vendors such as Microsoft, Amazon and phone providers when required.

Intact IT

· Work with Intact to ensure compliance with Cyber Security and Governance requirements.

· Represent Coast at Intact quarterly Cyber Security and Governance meetings.

· Oversee Coast response to IT audits and requests for information.

IT Training

· Work with FM and Intact to provide IT related training and guidance to Coast staff.

Other areas

· Serve as a back up for training and issues on Coast systems (ie. Underwriting and Claims Platform)

· Create ad hoc reports as required

· Update and maintain website and intranet

Qualifications:

· A university degree or equivalent education in Information Technology. Computer Science, Information Systems or a related field, or equivalent experience.

· 2-5 years’ experience in IT operations, preferably in an IT manager position.

· Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.

· Firm grasp on IT infrastructure and operations best practices.

· Strong proficiency in Microsoft Office suite of computer programs.

· Proficiency with Amazon Workspaces is an asset.

Job Type: Full-time

Salary: $70,000.00-$100,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
RRSP match
Work from home

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Vancouver, BC V6B 4N7: reliably commute or plan to relocate before starting work (preferred)

Education:

Bachelor's Degree (preferred)

Experience:

Information Technology: 5 years (preferred)

Work Location: Hybrid remote in Vancouver, BC V6B 4N7

Coast Underwriters Limited

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