This role is located in person, in Kingston, ON

About Cloud Metric

We’re a rapidly growing technology services company (Cloud Metric, Telecom Metric, Server Cloud Canada), delivering AI, cloud infrastructure, IT managed services, cybersecurity, and VoIP solutions to 200+ clients across Canada. We are founded on the principle of putting customers first, and investment in our team.

Why This Role Matters

This position is a critical investment in operational excellence and growth. You will be a contributor to our ongoing transformation and build scalable processes to support expansion as we expand our offerings.

Core Values

Customer First / Honesty & Integrity / Growth Mindset / One Team, One Mission / Ownership / Resiliency

Mentorship & Career Growth

We are dedicated to supporting new and existing team members. We have a broad mix of experience levels and tenures, and we continue to build and encourage an environment that celebrates knowledge sharing and mentorship. We care about your career growth, and strive to support learning and assign projects based on what will help each team member develop into a better, more well-rounded professional. We believe that this allows each team member to grow at an accelerated pace, and reach their full potential. We strictly adhere to the principle of meritocracy in terms of career growth opportunities.

Work-Life Balance

Our team values work-life balance, and we recognize that whilst we operate a support service to our clients that can place demands on time, striking a healthy balance between personal and professional life is crucial to the success and happiness of the whole team. We encourage as much flexibility in schedules as the business needs allow.

Job Summary

We are seeking a skilled and motivated Tier 2 Technician to join our dynamic IT team.

A T2 Technician at CMI works with the above technology stack to deliver infrastructure solutions for our MSP clients. This role requires hands-on experience or demonstrated ability to learn and work with these specific platforms and technologies .

Virtualization & Infrastructure

Platforms:

VMware (vSphere, vCenter) / Proxmox VE with KVM/LXC

Providers & Environments:

SCC VMware cluster with SAN storage / OVH Private VMware Cloud with vSAN / OVH hosted Proxmox cluster with Ceph storage / Azure cloud environment

Backup & Disaster Recovery:

Veeam Backup & Replication (primary backup solution) / Veeam Service Provider Console (VSPC) / Veeam Cloud Connect / Cove Data Protection / Acronis Cyber Protect

Networking

Zero-Trust Mesh Networking:

Wireguard protocol / Netbird mesh network implementation

Firewall Platforms:

OPNsense / Netgate pfSense / Fortigate / WatchGuard

Core Networking:

TCP/IP, VLANs, routing / VPN configuration and management / Network segmentation and security

Microsoft 365 & Cloud Services

Cloud Infrastructure:

Azure infrastructure management / Azure Active Directory (AAD/Entra ID)

M365 Administration:

Exchange Online / SharePoint Online / Microsoft Teams / Security & Compliance Center / User provisioning and M365 license management

Systems Administration

Operating Systems:

Windows Server (2016/2019/2022) / Active Directory and Group Policy / Linux (Debian, CentOS, Ubuntu)

Tools & Automation:

PowerShell scripting / Bash scripting / Remote Monitoring and Management (RMM) tools / NinjaRMM

AI & Automation Stack

Infrastructure:

OVH Proxmox-based cloud hosting / Local AI inference server (128GB VRAM) / LXC containers with nested Docker

AI Inference:

OpenAI APIs (GPT-4, GPT-3.5-turbo) - primary inference / LM Studio - local model hosting / Ollama - local model deployment / Hybrid routing strategy (cloud/local optimization)

Data Layer:

PostgreSQL (traditional RDBMS) / Supabase (serverless backend with real-time capabilities) / Neon (serverless PostgreSQL)

Workflow Automation:

n8n (workflow automation and orchestration platform) / Custom API integrations / Business process automation

Security & Monitoring Solutions

Endpoint Protection:

Antivirus: Windows Defender, SentinelOne (S1) / EDR/MDR: Huntress, SentinelOne, FieldEffect, Microsoft Defender for Endpoint / Disk Encryption: BitLocker

Email & Web Security:

Email Protection: SpamTitan, Microsoft Defender for Office 365

Security Operations:

Security Awareness Training: KnowBe4, Phinn, Cyberhoot / Penetration Testing: Vonahi / Vulnerability Management: ConnectSecure / Authentication: Duo, Microsoft MFA

Monitoring & Management:

24/7 Infrastructure Monitoring: Prometheus, NinjaRMM / Network Performance Monitoring: NinjaRMM NMS, Domotz / Patch Management: NinjaRMM / Mobile Device Management (MDM): Microsoft Intune

Voice & Telephony:

Voice Monitoring: VOIPMonitor / Teams SBC: Yeti, Anynode

Personal suitability

Accurate / Client focus / Efficient interpersonal skills / Excellent oral communication / Excellent written communication / Initiative / Good Judgement / Organized / Team player / Dedication

Join us in this exciting opportunity to contribute to our organization's success by ensuring a robust technology stack that supports our business objectives!

Schedule:

Monday to Friday
On call

Ability to commute/relocate:

Kingston, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

Network System Admin: 5 years (preferred)
Level 2 Help Desk: 3 years (preferred)

Interview Process

1st Stage

If we feel there is a match with an applicant, we will move them forward to a 1st stage interview, where we will focus on our core values and the candidate’s alignment with them, whilst also assessing potential for future growth. In addition, it will be an opportunity to bring forward what they are looking for in an employer. This interview is an informal introductory conversation.

If there is a match at this stage, then the candidate will be moved to a second interview.

2nd Stage Interview

This stage will focus more on the technical aspects of the role and the specific technical and skill needs. The interview will include more structured questions.

If there is a continued match at this stage, then the candidate will be moved to a final interview.

Final Stage Interview

This final interview will be an opportunity for the candidate to bring forward their thoughts on how they would approach the new role for the first 30, 60, and 90 days, and how they feel they will be able to impact the business.

Our Promise to Candidates

We are always humbled to receive applications, and we also recognize that job hunting is tough and takes a lot of time and energy. It can often be a stressful time, not made easier when the process is not made clear. We promise all candidates that we will acknowledge the receipt of applications, and that all resumes and cover letters will be reviewed in full by a human and not a machine!

We promise to update all candidates at each stage of the process. If invited to the interview process, we make a commitment that the whole process will take no longer than 2–4 weeks, and that if we decide not to progress your application further at any stage we will communicate that at the earliest possible opportunity.

We strongly believe that all applicants should be treated with respect throughout the process, whatever the outcome of the application.

Job Types: Full-time, Permanent

Pay: $73,000.00-$90,000.00 per year

Benefits:

Dental care
On-site parking
Paid time off

Experience:

VMWare / Proxmox: 2 years (preferred)
Network engineering: 5 years (preferred)
Open AI: 2 years (preferred)

Work Location: In person

Cloud Metric Inc

New Jobs

Network Engineer