The IT Technician will work independently, as well as part of a team, to support the organizations defined service expectations.

The primary responsibility and accountability is to resolve client technology issues and challenges in an efficient, timely and courteous manner via various communication methods including phone, voicemail, email and in person. In addition, this role is required to lead and assist in various IT related projects as required.

Duties and responsibilities will include, but not be limited to:

Employee set up, updating, support and guidance on on-line systems, software, and equipment training
Knowledge of desktop/laptop/hardware/mobile configuration and set up, offer end user support, and work with third party managed service provider to troubleshoot to diagnose and resolve problems
Tracking and monitoring current equipment, warranties and product updates
In conjunction with third party managed service provider, organize and schedule upgrades and maintenance as well as implementation and support of networks and computers, with minimal impact on end user
Install and configure appropriate software and functions according to specifications
Assist in the maintenance of local networks in ways that optimize performance
Troubleshoot network issues (user, site, area specific), speed issues, Wi-Fi coverage/access
Identify computer or network equipment shortages for recommendation
Develop electronic workflows, as required
PBX, Ring Central and mobile device management including configuration, distribution, and end user support
Create, maintain and edit the organization website through WordPress
Perform quality assurance measures for video conferencing and follow up with participants as needed
Any other duties as assigned

To be considered as a candidate, the successful applicant must have the following minimum qualifications and experience:

Diploma in Computer Systems, Information Technology, or equivalent, CompTIA A+ or similar certification would be an asset
A minimum of 3 years relevant work experience
Strong understanding of the Microsoft Suite products
Understanding of the Microsoft 365 platforms and Microsoft Azure
Understanding of IT security best practices
Ability to clearly and easily communicate technology-related issues or information
Excellent organizational and technical problem-solving skills
Ability to see what needs to be done and work independently to get it done
Excellent verbal and written communication skills
Valid Ontario Class “G” Driver’s license and drivers abstract
Proof of insurance and access to a reliable vehicle being used in the course of employment
Criminal reference check with vulnerable sector check, no older than 6 months
Adherence to Confidentiality Policy at all times
Successful candidate would require proof of a minimum of two doses Covid-19 vaccination

CLH is an equal opportunity employer. We value the importance of diversity, dignity and the worth of every person in the workplace. As such, CLH offers accommodation for applicants with disabilities in its recruitment processes.

Job Types: Full-time, Permanent

Salary: $30.03 per hour

Benefits:

Casual dress
Commuter benefits
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Schedule:

Day shift
Monday to Friday
On call

Application deadline: 2022-03-30

CLH Developmental Support Services

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IT Technician