To be eligible to apply for this position you must live in the Greater Toronto Area and be legally entitled to work in Canada. We are not accepting International applicants at this time.

As a condition of employment, candidates must be fully vaccinated for Covid-19.

The Director of Information Technology’s role is to provide vision and leadership for developing, implementing and maintaining information technology initiatives within the Hotel. The Director of IT directs the planning and implementation of IT, security and communication systems in support of business operations in order to improve cost effectiveness, service quality, and business development. This individual is responsible for all aspects of the organization’s information technology and systems, including telecommunications and security cameras.

· Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.

· Develop and maintain an appropriate IT organizational structure that supports the needs of the business.

· Ensures PCI and Privacy compliance

· Establish IT departmental goals, objectives, and operating procedures.

· Identify opportunities for the appropriate and cost-effective investment of financial resources in IT and communication systems and resources, including staffing, sourcing, purchasing, and in-house development.

· Assess and communicate risks associated with IT investments.

· Develop, track, and control the information technology annual operating and capital budgets.

· Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

· Assess and make recommendations on the improvement or re-engineering of the IT organization.

· Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.

· Ensure excellent software and hardware support is in place.

· Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.

Working Experience

· Minimum of 10 years experience working in IT support

· Minimum of 5 years IT support in Hotel technology applications

Knowledge

· Experience in strategic planning and execution

· Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.

· Must have significant network knowledge

· Certification or considerable knowledge in PCI & privacy compliance

· Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including ERP systems

· Good understanding of computer systems characteristics, features, and integration capabilities

· Experience with systems design and development from business requirements analysis through to daily management

· Proven experience in IT planning, organization, and development

· Excellent understanding of project management principles

· Superior understanding of the organization’s goals and objectives

· Demonstrated ability to apply IT in solving business problems

· In-depth knowledge of applicable laws and regulations as they relate to IT

· Excellent knowledge of MS Office

· Hands on experience in Windows Server environment

· Hands on experience with Windows environment

· Knowledge in the following Hotel applications an asset (Opera, Micros 9700. Timelox electronic lock system, Kronos time & attendance system, Ceridian (payroll system), Delphi FDC (Sales/Catering system),

· Good knowledge of Nortel/Avaya PbX(telephone system)

· Ability to work varied shifts when required and be on-call for system support 24/7

· Experience in virtualized IT environment ( VMware) required

Education

· University degree in the field of computer science or business administration

Soft Skills

Ability to work in a team environment
Ability to delegate and supervise a team of IT support professionals.

· Proven leadership ability

· Ability to set and manage priorities judiciously

· Strong understanding of human resource management principles, practices, and procedures

Language

Ability to communicate effectively (written & verbal) in English

Physical Requirements

· Ability to sit or stand for prolonged periods of time

· Ability to lift up to 50lbs

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Job Types: Full-time, Permanent

Salary: From $85,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement
Vision care
Wellness program

Schedule:

8 hour shift
Monday to Friday
On call

COVID-19 considerations:
Require all employees and contractors to wear masks. Mandatory vaccination policy in effect. Continuous cleaning of high-contact surfaces

Experience:

Information Technology: 10 years (preferred)

Work Location: In person

Chelsea Hotel, Toronto

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Director, Information Technology