This position will support the mission, vision and values of the Chatham-Kent Community Health Centres (CKCHC). The IT Support and Corporate Services Specialist will provide a broad range of technical and data management support throughout the Centre related to the input, quality, performance monitoring, and analysis of user’s technology products or services. This position will also be responsible for a broad range of procurement and administrative accountabilities associated with the day-to-day building operations across all sites and outreach locations.

This position will also be responsible for the following:

IT SUPPORT:

· Provide helpdesk support for laptops/desktops, printers, network and applications (hardware and software)

· Assist staff with any computer and printer related issues such as troubleshooting, password resets, remote access issues, etc.

· Monitor the security operations centre for effective cybersecurity risks prevention

· Maintains phones and security systems across locations as well as the fixed asset inventory

· Management and support of the organization’s website, intranet portals and other related web-based applications

· Develop, generate, analyze and interpret data and statistical reports for accuracy, quality improvement and enhanced clinical/performance outcomes in collaboration with the Data Management /IT Manager.

CORPORATE SERVICES SPECIALIST:

· Acts as the point of contact for information concerning general office activities, lease commitments, capital planning/leaseholder improvement projects, purchasing, health and safety and equipment/supplies inventory

· Supports and participates in the selection and coordination of contractors, suppliers, and vendors

· Coordinates and completes research, quotations and purchase orders for the organization

· Responsible for the maintenance and service of the organization’s equipment/contents including but not limited to: vehicles (vans), medical/surgical equipment, exercise equipment, office furnishings and general building

· Responsible for receiving, organizing, coding and processing of all invoices and packing slips.

OTHER:

· Ability to work evenings and/or weekend hours to meet operational needs for both portfolios as well as to support downtime/recovery processes

· Performs other duties that support the mission and vision of the organization and/or as assigned based on position responsibilities and/or site requirements

· Assists in the achievement of program operational objectives by contributing to strategic planning and review; assisting with the identification and resolution of issues; attending meetings and communicating interdisciplinary clinical concerns; identifying and implementing system improvements

· Respects the cultural diversity of the client, community, and CKCHC

· Demonstrates a commitment to a safe environment for staff, clients, and families by working in compliance with the CKCHC related policies, health and safety regulations and completing mandated training and educational sessions as required.

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED

· One year experience in database management, query development, report writing, data analysis and information technology

· Excellent computer proficiency, including; operating systems, networking, computer repair, Microsoft Office 365 Suite

· Experience with MS Excel, Power BI, Cognos BI, Telus Practice Solutions collaboration software an asset

· Excellent oral and written communication and presentation skills

· Knowledge of business information systems and support

· Demonstrated ability to work independently and as part of a collaborative team in an inter-professional environment

· Understanding of primary health care clinical and social service practices, an asset

· Bilingual (English/French) language skills an asset.

· Clean driver’s abstract and a current and valid Class “G” Ontario Driver’s License with reliable transportation to support travel throughout Chatham-Kent.

Education and certificate requirements

· Undergraduate degree or diploma in a related program from a recognized university or college, or equivalent work experience and or related Certification in Information Technology

· Fully vaccinated against COVID-19 with full course vaccination received

· Completion of a Police Criminal Record Check and Vulnerable Sector Check prior to commencing employment.

Job Types: Full-time, Permanent

Pay: $33.05-$38.88 per hour

Expected hours: 35 per week

Benefits:

Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program

Schedule:

Monday to Friday

Experience:

IT support: 1 year (required)

Work Location: In person

Application deadline: 2024-06-19

Chatham-Kent Community Health Centres

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IT Support & Corporate Services Specialist