Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Technical Support Engineer

Work Location:

Remote-Canada- British Columbia

Position

This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world. The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training to investigate and diagnose customer complaints and servicing requests. Remote System Administrators are expected to ensure that all documentation is in alignment with established quality and regulatory standards in addition to providing root cause analysis.

Core Responsibilities

Attend to Customer Support cases and troubleshoot issues on Change Healthcare Radiology Solutions implemented in live customer environments
Diagnosing software and hardware malfunctions by utilizing knowledge of Change Healthcare’s healthcare software, local & wide area networks, Windows servers and workstations, enterprise-class hardware, infrastructure & storage systems, Oracle databases and other industry relevant systems and methodologies
Implement or modify complex configuration changes
Liaise with internal teams such as support, engineering, services and sales to deliver on customer cases as well as implement fixes or workarounds to resolves problems
Contribute to and excel in a fast-paced and highly collaborative team-based work environment
Perform scheduled preventative maintenance and systems administration functions at customer facilities
Identify opportunities for further team education and growth
Seek and suggest competence and career development opportunities to current management
Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development

Requirements

Bachelor's Degree in Computer Science/Engineering or Computer Technology Diploma and equivalent experience or equivalent related experience and certification (MCSE, A+, etc.)
Ability to work on a rotating shift schedule to provide coverage over the hours of 5:00 AM to 6:00 PM PST and be available for scheduled on-call pager support
2+ years experience diagnosing and troubleshooting software and/or on computer systems
Strong understanding of networking fundamentals and TCP/IP networking and routing

Preferred Qualifications

Knowledge of clinical workflow and HL7 and DICOM standards

Working Conditions/Physical Requirements

General office demands

Unique Benefits*:

Flexible work environments
Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
Employee wellbeing programs and generous health plans
Educational assistance programs
US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
Learn more at https://careers.changehealthcare.com
*Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity And Inclusion

At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

Diversity, Equity & Inclusion

At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

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Technical Support Engineer