THE OPPORTUNITY – IT Telecommunications Administrator
Carefor Health & Community Services is in search of a Telecommunications Administrator to join our IT team to provide administration and support of Carefor’s wired and wireless telecommunication devices and services. As an IT Telecommunications Administrator, you will work with third party providers to manage services and devices, verify bills, manage device restrictions and profiles, testing, troubleshoot, and analyze device usage. This is a key role that allows Carefor to continue supporting a remote workforce to successfully deliver essential services to the community.

What You Will Do:

Day-to-day Avaya PBX administration (e.g user creation/deletion)
Provisioning of cellular phones.
Set up and administer user accounts and permissions
Monitor the performance of telecommunications hardware, software and services and resolve performance issues
Develop key indicators and use statistical analysis to optimize performance of telecommunications services
Support the integration of mobile technologies with business applications (e.g. e-mail)
Provide direction to consultants and service providers in the delivery of contracted services. Work with external service providers to ensure the best possible service and experience for users
Develop user support materials and provide training
Oversee system upgrades as required (e.g. new releases and patches)
Develop quality control procedures, standards and tools
Create, maintain and contribute to the development of technical documentation, manuals and IT policies
Work with other IT staff to resolve issues and ensure that an integrated approach is taken
Maintain knowledge of telecommunication trends, including telecommunications cyber security
Manage large pool(s) of cellular/extension/DID numbers

What We Are Looking For:

Two year Community College diploma in Computer Science or related field and a minimum of 3 years related experience supporting and administering complex PBX and/or EMM/MDM systems or equivalent combination of education and experience.
Strong working knowledge of VoIP and PSTN
Strong working knowledge of Android operating system
Strong working knowledge of cellular technologies & services
Experience working in a health care environment and/or working in a non-profit organization considered an asset
Experience with Avaya products considered an asset
Experience with SOTI EMM considered an asset
Experience with Samsung KNOX considered an asset

What We Have to Offer You:

Competitive base salary
Health and dental benefits
Defined benefit pension program
Flexible schedule and work arrangements
Work life balance
Employee assistance program
Professional development opportunities
A collaborative team culture that supports making a difference in the lives of our clients

Who We Are:
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

Please visit www.carefor.ca to learn about the range of programs and services we offer to the Champlain Region.

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Carefor will only provide employment to those who can provide proof of being fully vaccinated against COVID-19, subject to Human Rights exemption.

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in confidence providing notice in advance. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Application deadline: 2022-01-19

Job Types: Full-time, Permanent

Salary: $49,491.00-$54,775.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Work from home

Schedule:

Monday to Friday

Ability to commute/relocate:

Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

system administration: 1 year (preferred)
Mobile Device Management: 3 years (required)

Work remotely:

Temporarily due to COVID-19

Carefor Health & Community Services

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IT Telecommunications Administrator