About Us:
The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver, British Columbia. The Capilano Group’s other properties also include Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Bar & Grill and Prospect Point Bar & Grill and Trading Post in Stanley Park, Vancouver.
Who you are:

Strong knowledge and expertise with a variety of software, hardware, and applications
Broad knowledge of IP network concepts, administration, and security
Broad knowledge of Windows operating systems and Microsoft 365.
Ability to solve complicated problems and see projects through to completion.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Must be able to lift 40 lbs, bend, stretch, stand for extended periods, etc. to lift and maneuver computer equipment and perform installations

What you’ll do:

Maintain IT infrastructure by working collaboratively with external departments to sustain current structure and implement new initiatives.
Work within a team setting to maintain IT policies that ensure safety and security of information systems around Cybersecurity and system maintenance.
Maintain in-house server hosting information processing systems, security systems and all other systems that are server reliant.
Maintain a responsive help desk system through phone call support, in person support, remote access support and site visits as needed.
Troubleshoot and resolve incidents and problems related to users and network connectivity.
Configure, test, and install PC hardware, software, operating systems and peripherals.

Considerations:

Part-time, weekends and evenings as needed
IT support: 1 year (required)
Work Location: In person (North Vancouver)
3 Month Contract
$19 - $25 per hour

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Capilano Group

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IT Help Desk Technician – 3 month contract