CLASSIFICATION: Director - Quality, Risk, and Corporate Performance - Temporary, Full-Time (2 years) – Barrie, ON

The Canadian Mental Health Association, Simcoe County Branch seeks a Director, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for the operation and coordination of the agency’s quality, risk and corporate performance programs. This portfolio includes four discrete programs/accountabilities: (1) Data & Decision Support, (2) Quality & Professional Practice, (3) Facilities Management and Security, (4) Information Technology & Cybersecurity. The Director will be the designated Privacy Officer.

DUTIES AND RESPONSIBILITIES:

Contribute to CMHA's vision for client service excellence, including continuously assessing client care advancements, technologies, and their implementation.
Provide leadership in the agency’s Strategic Plan, and assigned accountabilities.
Participate as a member of the SLT, Management Team, assigned Board Committee(s), and other committees as co-determined with the CEO.
Chair the Quality & Risk Management (QRM) Committee, in consultation with SLT.
Lead/participate in the development of policies, procedures, and standards as related to your portfolio, ensuring compliance with all relevant legislation.
Liaise with the portfolio staff to develop an annual review of programs and report to SLT.
Assist in the development of funding proposals, as approved by the CEO.
Collaborate/consult with CEO, SLT, Managers and Program Teams to discuss matters of relevance and oversee issues management and risk mitigation strategies.
Provide direction to portfolio staff in the area of industry standards, quality improvement, program expansion, change management, and best practices.
With each portfolio manager/staff, drive data-driven decision-making and ensure compliance with the performance requirements of funding sources.
Champion knowledge transfer and exchange activities, with the SLT and Learning Organization and Professional Practice Committees to promote professional growth.
Provide support and training to the Management Team, including advice and guidance on relevant legislation and quality improvement best practices and enterprise risk management.
Embrace the CMHA ‘Open Door Policy’, allowing any agency staff access to receiving guidance and support on quality, risk, privacy and corporate performance issues.
Serve as the Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests. Liaise with Information and Privacy Commissioner of Ontario.
Lead/support establishment of e-solutions to improve corporate performance.
Monitor the effectiveness of assigned programs/corporate systems and recommend process improvements with a goal toward efficiencies/effectiveness (i.e., best practice, evidence-based, industry standards, etc.).
Implement and evaluation of Quality and Risk Management strategies, building upon actions identified within the 2021 to 2025 CMHA SCB Strategic Plan
Participate in the development/implementation of program-specific evaluation tools.
Prepare monthly updates, quarterly and annual program reports.
Co-create meaningful and aligned outcome measures for corporate performance (both funded performance targets and desired corporate/strategic outcomes and impacts).
Develop an annual Balanced Scorecard, in collaboration with the Quality & Risk Asset Management (QRAM) Committee of the Board that aligns strategic priorities/objectives. Update quarterly scorecard reports and present to the CEO, SLT and Board of Directors.

REQUIRED QUALIFICATIONS:

Minimum eight (8) years’ experience in health and human services delivery.
Minimum five (5) years in management (inclusive or separate than 8 years industry experience).
Must have two (2) of the following:
1) Minimum undergraduate degree in Regulated Health Profession/Profession mandatory and graduate level education and/or other certification valued.
2) Experience in human services, addiction, mental health and addiction services, social services, and senior management.
3) Deep experience and proven results in quality/process improvement, enterprise risk management and/or Accreditation Canada assessments.
4) Experience in not-for-profit and/or community-based organizations.
Experience working in a non-unionized environment an asset.
Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.
Fluency in French would be considered an asset.
Legally entitled to work in Canada.

SALARY SCALE: $97,625 - $103,085 *

* Pro-rated based on hours worked.

HOURS OF WORK:

Thirty-five (35) hours per week.
Attendance at special events required from time to time.
Able to work within a flexible framework to respond to portfolio/agency needs.

**ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE**

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Types: Full-time, Fixed term contract
Contract length: 48 months

Salary: $97,625.00-$103,085.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site gym
Paid time off
RRSP match
Vision care

Schedule:

Monday to Friday

Work Location: One location

Application deadline: 2023-02-06

Canadian Mental Health Association, Simcoe County Branch

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Director of Quality, Risk, and Corporate Performance