Based in Calgary, AB, and reporting to the IT Manger, the Jr. IT Technician will mainly be responsible for assisting staff with installation, configuration, and ongoing usability of end-user computer systems (desktops/laptops), handheld mobile devices, peripheral equipment, and software complying with the given standards and guidelines. A primary deliverable of this position is to help staff use the corporate IT systems to perform their jobs effectively.

This is a term position for a student for up to a 16-week period.

Corporate IT Services Team within Canadian Fiber Optics Corp. (COFC) is focused on delivering an outstanding IT experience to our internal staff. In turn, the IT Technician is expected to share in that focus and commitment towards an excellent end-user experience.

Responsibilities:

Set up workstations with computers and necessary peripheral devices (wireless routers, printers etc.)
To provide support for all users of the Canadian Fiber Optics – local and remote field/office locations, and field.
Install and configure appropriate software and functions according to specifications.
Plan and complete small infrastructure projects relating to Windows 11 upgrades, asset inventory updates/cleanup and O365 auditing.
Develop and maintain local networks in ways that optimize performance.
Ensure security and privacy of networks and computer systems.

Logging and processing support calls and maintaining support call queues.
Responding promptly to service issues and requests.

Create and update network documentation (infrastructure diagrams, circuit layout records, etc.)

Setup and manage user accounts and permissions within the Internal Corporate Network (ICN).

Provide support in testing and deployment of new applications and systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.

Technical Skills:

Knowledge/training/experience in computer and networking software/systems – Windows 10 and 11, Office 365, IT Security, IT support.
Technical documentation editing and creating
Knowledge and experience with network principles, networking hardware, VoIP, Imaging, software licensing, and remote access tools.

Required Skills:

Basic understanding of Computer operating systems, how to manage them, upgrade them and maintain them.
Basic understand of Network diagrams and how to create them
Basic understanding of IT Network setup and maintenance.
Good Communication skills
Organizational and time-management skills

Canadian Fiber Optics

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