Career Opportunity

The Calgary TELUS Convention Centre is looking to hire a full time Director, Information Technology & Cybersecurity in the Information Technology (IT) Division. Reporting to the President + CEO, this position is responsible and accountable for providing leadership, management, and directing the company’s Information Technology (IT) Department and operations. They will ensure the IT department provides efficient and effective technology with cyber-security services for the company, including upholding customer service and training of CTCC staff on all information systems and related technologies. The Director, IT & Cybersecurity is liable for the day-to-day operation and long-term strategic planning for the IT Department while ensuring the security of information technology systems is maintained. This “hands-on” position includes, but is not limited to, developing, recommending, and implementing corporate technology strategies, standards, policies, controls, IT human resourcing, service contractor management, hardware and software inventory management, licensing management and overall cyber-security for the company.

Duties and Responsibilities

Develop and execute the CTCC’s IT strategy in alignment with business objectives and industry best practices.
Provide visionary leadership and direction to the IT team, fostering a culture of innovation, collaboration, and service excellence.
Oversee the design, implementation, operation, and continuous improvement of CTCC’s platforms to ensure that the CTCC is protected against cyber threats, and its infrastructure remains resilient.
Provide “hands on,” tactical, and strategic leadership to the IT team while fostering a culture of openness, collaboration, and innovation.
Responsible for the interviewing, selection, training, coaching, team building, supervising, and developing IT employees to have the skills, knowledge and support required to provide clients with high quality customer service and to ensure operational efficiencies.
Manage third-party vendor relationships to ensure service levels are met, and CTCC benefits from high-quality services.
Responsible for managing all IT-related service providers and their respective service agreements; including negotiating fees for services and equipment, licensing, subscriptions, validation of completed work, all corporate accounting and reporting requirements, and scheduling of services.
Manage compliance with applicable regulatory requirements, industry standards, and data protection laws, and maintain effective operational capabilities through leveraging governance frameworks and controls for IT operations, data privacy and security.
Project management leadership over time, budget, and resources.
Risk Mitigation and avoidance by developing, managing, and testing safe, secure, and resilient solutions and processes.

Direct and oversee the CTCC's IT infrastructure, including networks, servers, cloud-based, and on-premises systems, to ensure performance, availability, and security, including documenting and testing of business continuity and recovery plans. Infrastructure components include but are not limited to:

Storage - backup, recovery, and capacity planning.
Servers - reliable and current for all application and IT-related service components.
Network – resilient and effective local and wide-area, wireless and distributed networks.
Telecommunications and VoIP - planning and management of new and existing communications systems.
Disaster Recovery - design and testing for all key systems.
Security - appropriate levels of security for devices, servers, and networks.
Cloud technology, public and hybrid.
IoT – all devices connected and integrated within the corporate locations, including building automation, security systems, and audio/visual/lighting networks.

Manage the human capital, budgetary and financial aspects of the IT & Cybersecurity department, including but not limited to:

Create and manage approved annual capital budget.
Create and manage approved annual operating budget.
Manage resource requirements.
Lead operational support activities based on problem, incident and change management processes.
Work with the HR Director to organize and plan IT training for all staff.
Create a learning environment through professional development and leadership.

Ensuring health and safety standards are met in all areas of responsibility.

Monitors and controls department scheduling and vacation accruals.
Monitor and evaluate staff performance.
- Identify and lead technical services opportunities leveraging our project management office methodology.
- Support both on-going projects and production support as required.

Lead, collaborate, and direct the CTCC IT team to interact with all staffing levels and clients regarding all aspects of IT including but not limited to:
- Daily interaction with business users and managers.
- Investigation, research and replacement planning for more complex IT related systems and issues.
- Provide one-on-one, face-to-face end-user problem resolution for all internal systems.
- Respond to requests for services from clients, guests, and vendors.
- Review and recommend technology solutions to Management.
- Contribute to Management meetings.
- Prepare and facilitate presentations.
- Interact with external suppliers.
- Negotiate with vendors.

Other duties and functions as required.
Availability to work flexible and overtime as required.

Experience and Assets

10-15 years’ experience in a similar position.
Skills and knowledge in managing networks, servers, PCs, tablets, operating systems, telephone systems, standard Microsoft products, Momentous software (Ungerboeck), time and attendance systems/payroll software, reporting software, databases, and database management strategies.
Up to date with emerging technologies and industry trends.
Knowledge of cybersecurity best practices.
Experience with risk management at the executive level.
Conduct research in technical areas and recommend solutions that meet business needs.
Skilled in problem-solving and analysis, change management, time management, and technology implementations.
Excellent written and verbal communication skills.
Handle multiple priorities at one time in a fast-paced environment.
Make independent decisions.
Strong leadership and management skills where your style is to lead by example, and you are not afraid to roll up your sleeves to be part of a solution to providing excellent customer service and ensuring IT operational efficiencies.
Work in a team environment and as a team leader.
Lead a team in a constant changing and customer service-oriented environment.
Establish division goals, make decisions regarding staff management and workload prioritization, develop, and manage budgets, and manage new initiatives and operational issues simultaneously.
Experience and knowledge of public assembly facility operations would be an asset.

Core Competencies

Analytical Thinking: Establishes strategic goals and enterprise-wide priorities. Uses techniques of advanced business and organizational analysis to identify and assess problem definitions and potential solutions and compares and contrasts them against predetermined criteria. Creates framework for reviewing large volumes of unorganized data. Probes for, and points to, subtle and unclear relationships in highly complex matters and evaluates the merit of problem definitions and potential solutions. Anticipates the possible outcome of potential solutions. Systemically identifies and resolves complex enterprise-wide issues, while educating senior leaders as to their solution.

Business Process Knowledge: Analyzes enterprise processes for major enhancements to customer satisfaction and cost reduction. Identifies metrics for strategic business process improvement. Applies Business Process Re-engineering (BPR) techniques to complex processes that cross the enterprise. Presents the core technical and strategic concepts of process improvement. Identifies and facilitates sensitive responses to environmental, financial, and organizational concerns and issues. Approves and sponsors process improvement recommendations. Identifies the value of process improvements and solicits the support of senior business leaders.

Change Advocate: Leads the planning and implementation of change programs that impact critical functions/processes. Partners with other resource managers/change agents to identify opportunities for significant process enhancements. Recommends changes that impact strategic business direction. Sets expectations for monitoring and feedback systems and reviews performance trends. Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance. Improves efficiency by spearheading pilots and planned functional change initiatives.

Client Focused: Ability to lead communications at an event level with clients and guests. Excellent verbal, non-verbal and written communication skills. Ability to forecast, anticipate, understand, and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to exceed client needs. Analyzes previous experience and applies knowledge to future client interactions. Maintains positive, helpful, and outgoing demeanor in the face of a difficult client, can engage and de-escalate difficult situations, turning a negative experience into a positive one for a client.

Communication for Results: Converses with, authors reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem-solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Decision Making: Assess and lead fact-based decisions in high-risk situations; coach others accordingly and take accountability for final decision outcomes. Makes a reasoned selection between methods, systems, or procedures where guidelines are broad. Makes decisions having significant consequences, consistent with the organization’s values and able to withstand public scrutiny. Puts systems in place to proactively monitor risks and determine acceptable risk tolerance.

Problem Solving: Anticipates problem areas and associated risk levels with objective rationale. Uses formal methodologies to forecast trends and define innovative strategic choices in response to the potential implications of multiple integrated options. Generates and solicits the approval of senior leadership prior to defining critical issues and solutions to unclear, multi-faceted problems of high risk which span across and beyond the enterprise.

Risk Management: Develops best practices, strategies, and procedures to manage situations and calls. Develops broad strategies that reflect in-depth understanding and social realities and risks. Adapts strategies to consider evolving trends, best practices, and stakeholders.

Education

Bachelor’s Degree in Information Technology or Computer Science.

Physical Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in typical office setting and use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in over the telephone and radio systems.

Core Company Success Traits

The Calgary TELUS Convention Centre:

Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
Takes pride in our city and delivers Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
Is honoured to promote Calgary worldwide and host hundreds of events each year.
Is responsible for promoting Calgary by collaborating with partners to build Calgary’s reputation as the destination of choice.
Is committed to providing our guests and employees with a productive, comfortable, sustainable environment.

The Calgary TELUS Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, and wellness programs. We encourage work, life, and learning balance by offering training, growth opportunities and access to a fitness center. We are committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and to maintaining a protected workforce.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

Individuals interested in applying for this position can submit a resume and cover letter to careers@calgary-convention.com and include salary expectation by March 25, 2024. We thank all applicants for their interest; however, only those qualified will be contacted.

Calgary TELUS Convention Centre

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Director, IT & Cybersecurity