ABOUT YYC

We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.

The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada's best airports!

THE TEAM

If you are passionate about technology and understand the importance of customer service and running a high-performance operation, this is the role for you. Our IT team works hard to maintain the physical technology infrastructure and operations that ensure our airport operates efficiently and effectively. This team of high performers connects our people and technology to deliver seamless IT operations every day.

WHAT YOU WILL DO

The Enterprise Network Specialist is the owner and subject matter expert of YYC’s IT networks. The role provides services relating to the YYC’s corporate network, concentrating on servers, network services and network architecture.

In addition to running a world class computing environment, you will provide input with regards to technology infrastructure, including determining feasibility, alignment with corporate policy, system design, implementation, configuration, testing, documentation, post-implementation monitoring, and troubleshooting a variety of technologies. This role also provides oversight and guidance to assigned group of contractors.

Project related work - The successful candidate would be expected to consult on or directly work on project initiatives that directly relate to the network or documentation around the network. Such projects include design of data center networks and comm room reliability project. Examples of the type of project support activities are:
Participate in ongoing technical review sessions for upcoming projects requiring network services and/or network architecture.
Review drawings and provide feedback on location of equipment, demolition, installation, and commissioning criteria.
Participate in pre and post site inspections of construction areas including appropriate safety orientations and knowledge.
Participate in design processes, ensuring appropriate standards are adhered.
Develop relationships with Authority Project Managers, Infrastructure, Land & Transportation Development, Commercial & Retail Development, and external construction providers to improve responsiveness to service requests and requirements.
System Reliability & Maintenance - Responsible for the reliable operation of our critical network services. Oversee and monitor on a regular basis to ensure the network is available and performing. Ensure that all devices that form the network, including the voice environment are kept current with supportable versions of hardware and software to meet operational needs.
Network level documentation - Working with established toolsets and to ITIL standards, the network analyst will ensure that all aspects of the network are fully documented, and that documentation is kept current. This role will be the gateway to adding to the existing network documentation and the gatekeeper for all changes implemented by the YYC or any of their partners to the network.
Incident review and process improvement - Following any incidents that impact or are impacted by the network, this role will be part of the debrief team to fully understand the root cause of the incident and solution strategies to ensure the root cause is addressed and fully mitigated when any aspect of the network is either part of the issue or part of the solution.
Additionally, the role will be required to be a part of the change management process and be able to speak to impacts of other systems on the network and the effects of those impacts to the network.
Technology evaluation and testing - The successful candidate is expected to stay current on industry trends with regards to networking and working either with a network architect or independently be able to evaluate new technologies viability and business value within the airport environment. This evaluation process may include:
Cybersecurity support - Working with the cybersecurity team, develop and improve The Authority’s cybersecurity posture. As needed, help address any cybersecurity incidents, requests, or requirements and assist with Threat Risk Assessment.

WHAT YOU BRING

Computer systems related, post-secondary education.
Ten or more years’ experience supporting networks in an environment where the primary role is delivering and designing networks to support many end points. For example, in a service provider or large complex enterprise.
Cisco knowledge and training, particularly as it relates to running a Cisco network. Real practical experience to go along with any training is vital.
Technical and practical knowledge of network monitoring, hardware diagnostics, and management activities. Experience in monitoring and maintaining a large enterprise network is required.
Advanced understanding of network theory including WAN, VLANs, routing, switches, and cabling. Being able to speak to these concepts at a high level of technical detail and accuracy is essential.
Understanding of security concepts and firewall technology, with hands on experience is needed. Past roles would have experience in running a firewall/IPS or similar integrated network perimeter device. Experience with Palo Alto will be an asset.
Comprehensive and systematic problem-solving methodologies. Experience in a Tier 2 or 3 troubleshooting role essential.
Communication skills – able to communicate clearly and effectively to both a technical and non-technical audience. Strong ability to define technical concepts relating to networking to team members not strong in networking technical terms.
Time management and prioritization. Experience working in an environment with multiple and changing priorities and the ability to self-prioritize based on business needs.
Strong technical writing and creating specifications
Maintenance management and Principles of Life Cycle Management.
Good ability to read, interpret and understand IT technical specifications.
Ability to monitor, oversee and direct the work of consultants/contractors.

WHAT ELSE

Passion, enthusiasm, and a can-do attitude.
The ability to work in a fast paced and dynamic team environment with competing priorities.
Top tier communication skills, both written and verbal. Comprehensive and systematic problem-solving methodologies.
Must be able to obtain and maintain a Restricted Area Identification Card (RAIC).
Must be able to provide proof of full vaccination against COVID-19

OUR VALUES:

We are ACCOUNTABLE. We take ownership and step up to get the job done.

We are CUSTOMER-FOCUSED. We consider the customer in all that we do.

We are COLLABORATIVE We are stronger when we reach out and work as a team.

We are RESILIENT. We can withstand or recover quickly from difficult conditions.

We are CREATIVE. We strive to find new and better ways of doing things.

Job Type: Permanent

Salary: $104,000.00-$117,526.00 per year

Additional pay:

Bonus pay
Overtime pay

Benefits:

Dental care
Employee assistance program
Extended health care
Flexible schedule
On-site parking
Vision care
Wellness program
Work from home

Schedule:

Monday to Friday
Overtime

Experience:

Network administration: 10 years (required)

Application deadline: 2022-06-17
Expected start date: 2022-06-27

Calgary Airport Authoirty

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