Job Summary Statement:

As a member of the Information System team, the IT Support Specialist will be responsible for day-to-day support and administration of Brimich’s IT infrastructure, IT services and projects and will be a champion in the development, implementation, documentation and support of technology and networking solutions for the company. They will also be responsible for supporting employees in various areas including laptop, desktop, network, and applications (local and cloud).

Essential Functions & Responsibilities:

· Administration and technical support of IT requirements, including network, desktop and notebook operating systems, hardware and software, telecommunication, voice/data, smart devices, cell phones, printers, copiers/scanners.
· Perform all functions and responsibilities in conjunction with company policy and procedure.
· Provide first and second level support for users.
· Provide user support for business line applications including Microsoft 365 suite,
· Assist with the implementation of network software as required.
· Administer Brimich’s VoIP phone system
· Install, configure, and maintain the following devices: notebooks/tablets/desktop, cellular devices, desk phones, printers, faxes, photocopier/scanning machines.
· Maintain an inventory of installed software, hardware, and licensing.
· Administer user accounts and manage access control, based on company policies in an Active Directory environment.
· Organize and implement hardware and software upgrades including equipment refreshes and application version upgrades, windows updates and patches as required.
· Lead user training and the creation of instruction manuals as required.
· On-call availability for off-hours as required and willingness to travel to various company locations as required.

Job Specifications—Skills and Competencies:

· You have a positive mindset and a “get it done” attitude and have excellent troubleshooting skills.
· You operate with a team spirit, not with ego; you want everyone, including yourself, to do their best work; you see your success as dependent on the success of the team.
· You have a solid awareness of IT Security and what it takes to keep users and equipment safe from malware, ransomware, phishing and other cyber-attacks.
· You stay calm and work well under pressure, adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information.
· You are able to effectively explain complex technical issues and technologies to a variety of skill levels.
· You can clearly communicate in both oral and written form.

Education & Training Requirements

· Post-secondary education in Information Technology
· A minimum of 1 year of current experience in an IT role where you provided frontline support to end users.
· Demonstrated experience with the following: Active Directory admin, Microsoft 365, Windows Server admin, Virtualization, Virus, Firewall, Troubleshooting / Installation / Config of network, software, hardware (including wireless and RF handheld devices), network switching / VLAN management.
· Experience in the Warehousing and Logistics industry is desirable.

Brimich Logistics is committed to diversity and inclusivity in our employment practices. We promote the independence, dignity, integration, and equality of opportunity with persons with disabilities by ensuring the accessibility of our facilities and services. For more information or to request an accommodation please contact the Human Resources Department at 519-752-5783 Ext 223.

Job Types: Full-time, Permanent

Schedule:

8 hour shift

Ability to commute/relocate:

Brantford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 1 year (preferred)

Brimich Transportation

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IT Support Specialist