As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Position Description:

The Analyst Cyber security will need to understand process around the security management environments of Bell Canada and its customers. Be familiar with what has been defined in the contracts, such as the respective internal infrastructure, networking relationships and required security management practices. This position requires a good knowledge of business practice, customer needs identification, management, processes and operational applications required to support security management deliverables for all security operational centres.

The incumbent will be responsible to foresee the good implementation and service delivery for security services and operations, making sure that new client onboarding and NPI are delivered following the best practice and following the SOC guidelines.

Job Duties/ Accountabilities:

Gather and document Maximo architecture requirements for the SOC and work closely with IT during NPIs as the SPOC prior to implement into production.
Gather and document non-standard requirements during NPI/NTI/CSAP projects and work closely with the SOC and other stakeholders during Day 0
SPOC on every IT related items, including working closely with SOC technical primes on device certifications process and other projects including upgrades on tools, platform, etc
Work closely with SOC technical primes to revamp and improve processes definition between every SOC team
Work closely with SOC technical primes to build, updates and maintain Service descriptions on every Products / Service with a special focus on new Services
Work closely with SOC technical primes during Day 1 and Day 2 onboarding projects to document every Customized and specific items related to Customers
Process owner and library management for every SOC team, including process improvement, gaps analysis, continual service improvement, SOC readiness
Ability to recommend remediation on gaps and lead projects in order to gather / build requirements prior to delivery

Qualifications/ Competencies:

10 years of experience as a Business analyst
5 years of experience at Bell
Deep knowledge of BBM and IT teams environment
Deep knowledge of Maximo architecture
Proactivity and ability to take decisions and to lead other team members
Good knowledge of BBM processes on Managed Services
IIBA, PMP, ITIL certification are optional but would be considered

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa
Flexible work profile: Mobile
Application Deadline: 12/18/2022

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Toronto

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Analyst, Cyber Security