Technology Specialist / Full-Time

Beam Radiology strives to create an outstanding work environment by engaging the right people to join our team. We continually search for dynamic professionals are passionate about their work.

We are an expanding diagnostic imaging practice located in Calgary, Alberta. We take pride in providing a superior medical imaging service, as well as being a leader in the field of Musculoskeletal and Obstetrical Imaging, Interventional Radiology and Pain Management.

We are an innovative organization driven by clarity of vision and values that focus on providing compassionate care for our patients, excellence for our referrers and growth and development opportunities for our team. All our healthcare objectives are achieved through our subspecialty trained Radiologists and highly trained clinical and support staff.

We are committed to providing an exceptional level of care for our patients and are recruiting for a Technology Specialist role to join our growing organization. The technology specialist reports to the Manager of Information Technology, Security and Privacy. They will support a range of day-to-day operational activities.

Description of Responsibilities:

Coordinates with team members and 3rd party service support groups to effectively resolve incidents and service request according to Beam Radiology’s SLA’s.
Provides level 1 to 2 technical support and service for daily end user computer operations and project efforts in a complex computing environment.
Supports a wide range of IT services including but not limited to: PCs, mobile devices, Video Conference, software, and basic network support.
Works with direct team members and Beam’s employees and contributes to continuously improving the end user experience.
Acquire an understanding of all software and hardware used within Beam and work with management to ensure the continuation of services, as well as plan for upgrades as required.
The span of assigned responsibilities ranges from supporting end users to providing ongoing assistance to technology team members leading various IT initiatives.
The technology specialist coordinates with team members and 3rd party service support groups to effectively resolve incidents and service request according to Beam Radiology’s SLA’s.
Will require working during non-business hours and on weekends on occasion and there an on-call cycle that will be shared with other members of the team.
Performs other related duties as required.

Service / Personal Skills:

Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion and provide end-user assistance, education and support where required.
Demonstrate an ability to establish and maintain effective relationships with Beam’s management/employees and 3rd party vendors in a manner that consistently meets Beam’s expectations for exemplary customer service and patient care.
Demonstrate ability to see issues from the customer’s perspective, assess the urgency of requests, and respond accordingly.
Ability to communicate clearly and effectively both verbally and in writing, to differing audiences.
Periodically move boxes and computer equipment weighing up to 50 lbs.
Positions self to install computer equipment, including under desks.
Troubleshoots system/network performance issues and analyzes network traffic.
Punctual, regular, and consistent attendance is required.
Must be able to manage multiple projects at the same time, with completion of individual tasks requiring minimal supervision and a high degree of accountability.
Excellent analytical and problem-solving skills.
Ability to prioritize deliverables and effectively manage time.

Experience & Technical Skills:

Experience in operating / managing network switches, hubs, and routers.
Certified or a sufficient understanding of ITIL Methodology or experience in day-to-day use.
CompTIA A+, Microsoft, Cisco, or similar certifications are a plus.
Experience with leading Windows / server imaging and patching technologies.
Experience deploying antivirus and system backup / restore products.
High degree of familiarity with some or all the following technologies: Microsoft 365, Windows 11, Windows 10, Microsoft Office 365, OneDrive, Chrome and Edge Internet Browsers, Windows Server 2019-2022, Local Account Management, Software installs and removals, Registry, Command line, Service management systems, System Management Tools.
Moderate degree of familiarity with firewall methodologies, SASE, ZTNA, RHEL, Linux variants, Citrix Receiver, Mac OS, iOS, Android, and related personal devices to coach users.
High degree of familiarity with some or all the following hardware: Workstations, Desktops, Notebooks, Datacentre Infrastructure, Cloud Computing, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, IP phones and common software packages.
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows desktop operating systems and software.
Preference given to multiple years of experience in a similar end-user services support role.
Experience using various scripting toolsets for automating the management of systems.

Education / Designations:

Established Information Technology experience in computer science, business computing, or a related field. Programs such as SAIT’s Information Technology Services program or an equivalent combination of education, certification, and experience.

Benefits:

We offer a highly competitive wage, commensurate with experience.
We provide a comprehensive benefits and RRSP package.
Continuing education and training will be provided in this role to grow and ensure the successful applicant has room to grow in the organization for years to come.

Shifts:

Regular business hours with minimal after hours and on-call required.
On-call cycle will be shared with other members of the information technology department.
Must have the ability to travel within Calgary and area to clinics and the datacenter as operationally required.
Works in an office environment, with prolonged sitting and computer use.
Position is located primarily at our Trinity clinic in Calgary.
There will be the opportunity to work from in a hybrid format once training is complete for tasks that do not require physical on-site presence.

To Apply:

This is a great opportunity to be part of an amazing team culture that has a genuine passion for clinical excellence and exceptional patient care. If you would like to join a radiology company that values its team members, please apply in confidence to careers@beamradiology.com

Beam Radiology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all those who apply. Only those individuals selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Salary: $44,926.41-$105,331.14 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match

Schedule:

Monday to Friday
On call
Weekends as needed

Ability to commute/relocate:

Calgary, AB T3Z 5R5: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Calgary, AB T3Z 5R5

Application deadline: 2023-09-15

Beam Radiology

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Information Technology Specialist