Family-run and customer-focused since 1994, Automann has evolved into the leading distributor of HD truck and trailer parts. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 30,000 active parts across 17 categories from Body and Cabin components, Suspension, Steering and just about everything in between.

Automann services its distributors out of (4) US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Arlington TX and Ontario CA and (2) distribution centers in Canada; Brampton ON and Edmonton AB.

Summary

Automann’s Vision is to improve people's lives by keeping the essential vehicles of our society moving for the people, businesses, and economies that depend on them.

We have an immediate need for an Information Technology Associate who will work with our multi-location I.T. team on various technology projects and also support other I.T. staff and end-users. You would be the primary I.T. resource at our Canada location, reporting to the I.T. Director in New Jersey, but with a dotted line to the Operations Manager in Canada. This position is located at our facility in Brampton, ON Canada. Working on[1]site is required (this is not a remote position). You would also be requested to travel on occasion to our other USA locations in California, Illinois and our HQ in Monroe Township New Jersey; along with Edmonton Alberta Canada. Must also be willing to work occasional weekends or late-nights [typically for installing updates] as required.

Duties and Responsibilities

1. Virtually meet with members of the IT team to discuss project goals and general requirements.

2. Assist with management and support of:
a) Tier I and II Help Desk Tickets
b) Office and warehouse end users who are utilizing Windows 10 and desktop applications including Office 2016/2019, Remote Desktop, 3D/CAD installation/configuration, and other tools (iWarehouse/etc.)
c) Warehouse end users utilizing Honeywell Dolphin CK65’s and other handheld scanners
d) Printers, toners, print heads, drums and label software
e) The corporate ERP system Epicor Prophet 21. When unsure of issue or solution, open support tickets with Epicor and follow-through on solution
f) Full stack Meraki firewall/router, switches, wireless access points, DNS/DHCP servers
g) Active Directory, domain management, user accounts, authentication and authorization using Organizational Units and Global Policies
h) Security systems including Video Surveillance and Door Access Management/Badge Printing
i) Importing New Items into the ERP system on a daily basis
j) Acropolis/Nutanix Host Servers and virtual servers running Windows Server 2016, Exchange 2016, SQLServer 2016 and SharePoint 2013.

3. Code basic SQL Reports using:
a) SQL Server Management Studio (you MUST know SQL!)
b) Microsoft SSRS (this can be learned)
c) Crystal Reports (this can be learned)

4. Report back status to the IT team on a daily basis.

Skills and Qualifications

The ideal candidate will be an IT generalist who has wide knowledge of various Windows Server/Desktop and Network systems
Understand how to setup, configure and administer Windows 10 computers and Windows Server 2016
Ability to operate a wide variety of computer applications including Microsoft Office
Familiarity with network administration practices (IP Addressing, IP Subnets, VLANs, client monitoring, etc.)
Ability to read existing SQL and edit, also creating new SQL to create custom reports from ERP database
Self-starter, have high standards, good time management skills, organized, with the ability to work independently or on a team, and have the ability to remain calm in stressful situations
You must be able to think outside the box and troubleshoot end-user desktop, network and server and ERP issues. When unsure what the issue is, summarize what you know and work with I.T. consultants and support staff to resolve.

Strong Pluses

a) Hands-on experience with Meraki dashboard/network management tools
b) Knowledge or experience with Cybersecurity best practices
c) Experience with warehouse management/distribution and ERP systems, especially Epicor Prophet 21
d) Ability to publish/edit reports using Microsoft SSRS (SQL Server Reporting System) and Crystal Reports
e) Experience with HighJump Wireless Warehouse Management System
f) EDI/Electronic Data Interchange mapping functions and troubleshooting steps

Note: This job description is not intended to be all-inclusive

Automann, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $65,000.00-$90,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Schedule:

8 hour shift

COVID-19 considerations:
Our workplaces are always kept super clean. We are keeping abreast of all information available and will implement changes based on scientific evidence and best practice in our area

Education:

Bachelor's Degree (preferred)

Experience:

IT: 3 years (preferred)

Automann USA

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