About Audi RED

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.

Job Description

We are looking for our Business Operations Leader, who will be responsible for delivery and operational excellence across all departments within Audi RED. Each department and discipline, servicing our clients must work in harmony to ensure the highest level of value is being delivered, and you will be the connective tissue between it all.

Measurement of Operational Success

You will be responsible for direct collaboration with all department leads in Finance, Technology, and Design. In this collaboration you will refine and consolidate measurements of success that ladder up to Organizational measurements. You will work with department leads to define, document, and measure (on a monthly and quarterly basis) achievements of the departments according to predefined KPIs. The overarching goal of this role is to make it easier to get things done - for our clients and for our teams.

In the measurement of these results, you will assist in identifying areas of strength or improvement in the following areas:

Onboarding
Financial Impact
Process Improvements
Partner Collaboration
Governance
And general Delivery practices

Continual Improvement

Working through any findings, you will partner with the department leads to define areas of improvement, and look to support with tools, process, or resources. You will help implement change management approaches and practices to ensure smooth iteration of these improvements. All will be recorded in an Operational Improvement plan, that will be available for senior executives to align, endorse, and support along the way. You will report on improvements through senior leaders to board level reviews on a quarterly basis.

Operational Governance

Audi RED is required to achieve SOC 2 Type 2 accreditation, as well as TISAX accreditation on an annual basis. Security and integrity of our management in digital delivery will be of the utmost importance to our organization. S2T2 is a yearly audited area of the business governing how Audi RED delivers our services through our partners, to our clients. Leading this audit, with support from leadership, you will be integral to the continuation of this certification for the organization.

In the Audit, you will be asked to provide evidence and samples of controls and policies in place from HR through to IT. Your role will involve managing the audit process and gathering the necessary evidence with the respective departments in the organization.

Continual Improvement

Through the SOC 2 and TISAX audit process, you may discover exceptions and qualified comments form auditors on how to improve the quality and governance of our controls. You will record the necessary changes, and work with relevant departments to plan, design, and implement the changes through policy and process updates.

Process Design and Iteration

As the Business Operations Leader, you will be accountable for ongoing review and refinement of processes across the organization. Proper documentation, version control, onboarding, training programs, and overall process improvement will be within your purview.

Continual Improvement

Working with each department lead, you will help evaluate current processes, and provide an assessment on process improvements. You will work with the department leads on implementation of process improvements, as well as documentation, updating training material, and assisting in operationalizing any process improvements within the department.

Key Responsibilities

Monthly operational Health meetings
Quarterly Operational reporting
Ongoing process design, implementation, and optimization
Risk analysis and control designs, including reporting and findings
Change management
SOC 2 Audit responsibilities - June to October
TISAX Audit responsibilities - June to October
Designing and running tests against organizational controls throughout the year (with support from relevant departments)
- Disaster recovery
- Business Continuity
- Risk mitigation
- Incident Management
- Vulnerability and Cyber security tests

Your impact:

Your impact is critical to the organization as it is the centre of excellence in delivery. The impact will be measurable in the continual improvement and reporting on operational successes.

Qualifications:

5+ Years in an Operations Management role within a medium size services business focussed on digital delivery

Strong digital delivery knowledge
Agency experience
Agile process experience
Previous process Audit experience (i.e. SOC 2, ISO, other)
Education in business management
Finance knowledge and experience.

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Audi RED

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