Job Duties and Responsibilities:

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals

· Providing Tier 2/3 technical design and support services

· Provide senior support with regards to Windows Server, SAN, SCCM, Kaseya, GPOs, AD and Exchange on-premise.

· Supporting M365 Services (Exchange Online, SharePoint Online, Teams, AAD, InTune etc)

· Supporting Endpoint Security Products and Baselines

· Maintain and improve data backup activates and administrate data storage systems

· Be accountable for the execution of all patching activities

· Manage local and remote assets in various geographic locations

· Support IT management in design of new infrastructure, applications, & systems.

· Monitor servers and peripheral equipment to detect faulty output or machine stoppage

· Provide support to all users of IT equipment by troubleshooting/follow up on reported hardware/software problems

· Document all client interactions, assets defects and suggestions in the ticketing system

· Execute changes

· Increase the knowledge base

· Always consider cyber security by design in any IT task

Minimum Position Qualifications/Requirements:

· Bachelor’s degree in Computer Science, Information Technology, System Administration, or equivalent experience required.

· 8+ years of experience working in Microsoft Windows Server on-premises

· Strong knowledge of MS Windows 10, Server and M365.

· Technical experience with network management will be a plus

· Broad and in-depth technical expertise in multiple disciplines especially Client/Server, Azure, Intune, Active Directory, Group Policy, etc.

· Excellent written and oral communication skills

· Ability to multitask and prioritize duties appropriately.

· Ability to work well independently, as well as part of a team.

· Excellent customer relationship, communications and interpersonal skills.

· Demonstrated ability to identify and propose new IT business processes and systems

· Ability to take ownership, demonstrate sense of urgency and drive operational excellence

Job Type: Fixed term contract
Contract length: 12 months

Salary: $25.00-$30.00 per hour

Benefits:

Company events

Flexible Language Requirement:

French not required

Schedule:

8 hour shift

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Windows Server: 5 years (required)
System security: 5 years (preferred)
Help desk: 5 years (required)

Work Location: In person

Application deadline: 2023-07-01
Expected start date: 2023-06-24

Applied SAP Professionals Inc.

New Jobs

IT Helpdesk Analyst