ABOUT APII: [ · APP-EEY · ]

We are an IT Service Provider that services customers across the GTA. We deliver IT support to companies/corporations with & without in-house IT departments without compromise. We implement, manage and maintain IT infrastructure and cutting-edge technologies. Our customers cannot afford downtime and rely on us to provide safe, redundant and secure IT environments. We are looking for a passionate person that is looking to grow with our company.

Our work environment includes:

Outstanding modern office setting
Work-from-home Fridays

The ideal candidate will be able to utilize and oversee new IT tools and technologies to assess and improve security posture. Should possess extensive knowledge and experience in identifying security vulnerabilities by Indicators of Compromise (IOCs) and be an expert at IT Incident Management. The candidate will lead our IT help-desk staff and report to the CTO. Multiple years of hands-on experience with managing on-prem and cloud infrastructure is necessary. Your abilities will include working independently to migrate local infrastructure to the cloud (Ie. Servers, networks, file storage, applications) with security at front of mind.

LEADERSHIP – PEOPLE/TEAM MANAGEMENT:

Making sure friendly, fast, and effective IT Support is being delivered
Manage and respond to client escalations
Ability to create Documentation
Running and sharing daily reports
Auditing tickets/work to ensure organizational compliance
Ensure the backend network maintenance, monitoring and backups, etc. are done and signed off each day
Ensure the emergency/on-call procedures are adhered to
Liaise with upper management as needed
Maintain positive and healthy relationships with teams/clients/vendors

CLOUD / SERVER ADMINISTRATION:

Cybersecurity Focused individual
Extensive experience with Azure/AWS/Google Cloud; candidate will manage on-prem/cloud/hybrid environments
Plan and migrate servers/applications/storage to cloud and oversee cloud operations/maintenance
Domains/Forests/Active Directory
Patch management + tools, and software (mass) deployments best practices
Able to execute change requests and manage system updates/upgrades/outages

SECURITY AND NETWORKING:

Experience with several types of firewalls Cisco Meraki/Watchguard/Palo Alto/Fortigate
Experience with several types of switches Cisco/HPE Aruba/Dell/Juniper L3 and trunking
Strong understanding email gateways / email security
Must be able to configure / troubleshoot network anomalies
Running regular checks on network and data security in accordance NIST/CIS/IS0 27001 security standards/benchmark
Server hardening skills (Azure/AWS/On-Prem)
Familiar with various monitoring tools by setting up /monitoring alerting technologies
Email filtering/security setup
Experience utilizing Crowd Strike and Nessus
The role also requires providing threat and intelligence analysis for reporting and briefings, as well as supporting the processes for monitoring, correlating, identifying, analyzing, mitigating, managing, tracking, and resolving all IT and security incidents

COMMUNICATION/ MESSAGING:

Excellent business communicator
Ability to troubleshoot mail flow and failed mail delivery issues
Ability to setup/provision + configure new mail services & mail security platforms as needed

REQUIREMENTS:

Minimum 5 years' experience in Information Technology
Help build and follow processes and policies around IT and security
Degree in Computer Science or equivalent
ITIL certified
Azure/Google/AWS certification
MICROSOFT Certifications
A+ or Network+
Security + and/or CISSP
Experience in working with a 24x7x365 SOC team is an asset

SUPPORTING TECHNOLOGIES:

Domain-based systems Active Directory / Group Policies - DNS / DHCP Server / Client Architecture
Virtualization Hyper-V / VMWARE
Apple Devices (OSx/iOS)
Windows Server 20XX & Windows OS (10/11) expertise and Cloud Technologies (O365/Azure)
Virtualization technologies VMware/ Hyper-V
Backup systems and disk cloning methods/software
Firewall VPN / remote access technologies

Job Type: Full-time

Salary: $70,000.00-$95,000.00 per year

Benefits:

Dental care
Life insurance
On-site parking
Paid time off

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's Degree (preferred)

Experience:

IT: 5 years (required)

Licence/Certification:

Class G Licence (required)

Work Location: In person

APII

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