Position Summary

The Director of Programs, Services and Privacy oversees the implementation, management, supervision and evaluation of ASNR programs and services in accordance with policies, best practices and the mission of the organization. Community engagement and partnerships are central to the role for ensuring the quality and sustainability of programs and services. This Director serves as the organization’s Privacy Officer. As a member of the management team, the Director of Programs, Services and Privacy participates in strategic planning, budgeting, quality improvement, health and safety and organizational initiatives.

Duties and Responsibilities

Program and Service Delivery

Responsible for the implementation, management, supervision and evaluation of programs and services and their activities in accordance with the mission and the goals of the organization
In consultation with the Chief Executive Officer, develop new initiatives to support the strategic direction of the organization
Implement the long-term goals and objectives of the organization’s Strategic Plan to achieve successful outcomes of ASNR programs and services
In conjunction with the organization’s Quality Plan, monitor and evaluate the strengths of the programs and services and identify areas for improvement
Responsible for the management, supervision and evaluation of all client statistical data and documentation of program staff
Monitor program statistics regularly to ensure targets are being met for funding requirements
Report on quarterly statistical variances and provide solutions for rectifying
Prepare and comply with statistical reporting requirements to Ontario Health for one-time funding initiatives and special projects (i.e. Respite funds)
Responsible for the supervision and management of the data management software
Ensure all program forms, family packages and documents are current and meet organizational requirements
Ensure that program activities comply with all relevant legislation, professional standards of practice and organizational policies
Develop strategies to meet the needs of people living with dementia according to current trends and available resources

Human Resource Management

In consultation with the Chief Executive Officer, responsible for the selection, hiring, coaching, and discipline of program staff
Direct, plan and coordinate the work of the program staff including supervision, performance evaluation, training and team building
Ensure adequate and qualified staff to carry out the program activities
Implement and adhere to the human resource policies, protocols and practices of the organization
Ensure that personnel files for the program staff are properly maintained and kept confidential
Establish and implement an individual performance management process for program staff
Provide regular clinical supervision and guidance specific to counsellor’s caseloads and group facilitation
Provide individual and group supervision, consultation, guidance and support to staff related to dementia and best practice in the field
Attend departmental meetings to maintain effective communication

Management and Operational Functions

Act as a part of the management team to ensure that the mission and long-term goals of the organization are being met
Act as the organization’s Privacy Officer to implement and maintain policies and procedures related to client information, to ensure compliance with federal, provincial, and territorial laws
Act as a facility manager when required
Ensure that the Chief Executive Officer is kept well informed with respect to all programs and service delivery initiatives
Participate in budgeting, marketing and organizational planning
Develop, promote and maintain professional and positive internal and external relationships
Ensure adherence to organizational policies and protocols, Occupational Health and Safety regulations and employment standards
Prepare reports as directed by the Chief Executive Officer

Community Partnerships

Promote a culture of participation and sustained engagement through an authentic partnership approach
In consultation with the Chief Executive Officer, identify opportunities for community partnerships to ensure the continuous delivery and improvement of community services and supports for persons living with dementia and their care partners
Engage and empower stakeholders to create dementia-friendly communities and improve health and community support services
Advocate for and with persons living with dementia, care partners and families at an individual and systems level
Support the engagement of persons with dementia and care partners as advisors to programs and services on local and provincial levels
Participate in community tables as deemed appropriate (i.e. Niagara Ontario Health Team, Diversity, Equity, and Inclusion Committees, Complex Case Reviews, Behavioural Supports Ontario, etc.)

Qualifications

Must be regulated by a regulatory authority
Current registration with the appropriate college (College of Nurses, Occupational Therapy, Social Work etc.)
Bachelor’s Degree in related field
Minimum 3 years management experience
Ability to lead, support and evaluate a multi- disciplinary staff team
Extensive knowledge and experience in dementia
Demonstrated ability to plan, coordinate and evaluate programs
Knowledge of community engagement principles and strategies
Strong team building skills
Knowledge of current legislation and best practices related to dementia
Excellent organizational and time management skills
Excellent oral and written communication skills
Excellent computer skills
Superior facilitation, networking and capacity building skills
Must have a valid driver’s license and insurance
Must be able to provide a Vulnerable Sector Police Clearance Letter

Alzheimer Society of Niagara Region

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Director of Programs, Services and Privacy