Job Summary

Responsible for maintaining the security and integrity of data in addition to providing day-to-day support with operational duties; provides provisioning and deprovisioning of access for Aflac network users; adhere to policy and procedures to ensure security posture is maintained; act as subject matter expert for application and user access rights; prepare audit reports; respond to customer requests within stated SLA’s; evaluate all requests to ensure appropriate security measures are in place and user access is appropriate and approved within Aflac systems; provide direct support to the business and IT staff; supply expertise and assistance to projects for security access architecture; organize and conduct training regarding company security and safeguarding information.

Principal Duties & Responsibilities

Provide daily tier 1 support to the Identity and Access Management team.
Provides maintenance and support on all phases of security access requests; participate as security representative on projects
Troubleshoots issues/problems; provides on-the-spot training to clients when required
Assists in the development of solutions for information security improvements
Provides advanced support on all access requests and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolutions
Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management
Maintains service level agreement targets and ensures that requirements are met or exceeded; ensures that clients follow appropriate service procedures
Interacts with clients in a courteous and professional manner to foster customer relations, handles escalations from junior team members
Preforms health and maintenance on operating system level security policies
Provides SME on RACF and iSeries requests
Review security violation reports and handle and document approved exceptions; escalate security breaches and data loss and handle process for lost or stolen laptops and mobile devices
User account lifecycle related tasks
Work with a wide variety of specialized security systems and software including the SIEM, NAC, Load Balancer, Web filter, ACM, and Centrify
Maintain and update security policies/procedures within and/or for AD, RACF, and AS400; maintain and update the team Sharepoint site
Work with members of IT management to provide effective mitigation of reported security concerns and complaints
Performs other duties as required.

Education & Experience Required

Bachelor's Degree In Computer Science, Information Systems, Management Information Systems or related field
Zero to two years of experience of security issues, software, and techniques across all existing computer platforms

Or an equivalent combination of education and experience

Job Knowledge & Skills

Excellent presentation, oral, written, and interpersonal communications skills to interact effectively with internal and external customers
Available to work oncall shifts and adjust shifts to fit the job requirements as needed

Competencies

Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations

Aflac

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