About us

Acuity Technology Solutions Inc. is a small business in Toronto, ON. We are professional, agile, innovative, and our goal is to is to find an experienced Support Technician to work alongside our support team. We are a Managed Service Provider in Toronto, Ontario, Canada with a core specialization in Level 1 and 2 Support. .

Our work environment includes:

Modern office setting
Food provided
Work-from-home days
Growth opportunities

Candidates must be based in and legally entitled to work in Canada.

Responsibilities

End User Support:

Answer Helpdesk tickets and phone requests for technical assistance
Install, configure and maintain software applications on user computers: MS Office and Industry Specific Applications
Maintain, configure, and deploy Windows PCs
Maintain, configure, and deploy Apple PCs
Maintain, Configure, and setup VM’s, Servers, and Service Specific Applications
Troubleshoot and resolve user technical issues (remote and on-site)
Install, configure and maintain mobile devices – Android, iPhone
Maintain inventory and relevant documentation

Systems Administration:

Participate in deployments and rollouts of software and hardware
Business Continuity Services: Assist with Backup and Security Operations
Basic Network and Firewall Management

Technical Requirements

1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
Support knowledge of PC hardware, Microsoft operating systems (Windows 7, 8, 10, 11), and knowledge of standard business software such as Office 365 and VPN applications
Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
Strong client service skills – communication and problem solving
Ability to work with non-technical users - simplifying complex information
Ability to multi-task, prioritize and manage time effectively
This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM
Overtime work may be required but will be compensated

Capabilities

This position requires a solid understanding of IT support procedures. You thrive under a fast-paced environment, are productive and work well under pressure. You are well organized, innovative and pay strong attention to detail to ensure thoroughness in completing tasks. You communicate well with team members and possess strong multitasking skills. When necessary, you are able to assess the performance of yourself to make improvements or take corrective action.

As an IT help desk support you will be our client’s first point of contact for queries on technical issues. You will provide fast and beneficial technical assistance on our computer systems to our clients. You must be customer-oriented, flexible, and patient in order to provide the best solution to our client’s technical issues.

What to Expect:

A competitive compensation package with bonus incentives.
A fun, professional and personable team!
Cross-Platform Assimilation -- Our deployed technologies (Managed Services, Help Desk, Service Desk, Telephony...etc.) span multiple disciplines and industries; you will have access these platforms.
Collaboration with the team (both virtually and in-person).

What we value

Entrepreneurs - we are self-starters and people who enjoy challenges
Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
Technology enthusiasts- we get paid to geek out on the latest products, updates and releases for our client partners
Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development

Recruitment Process

Short intake form that provides an understanding of your technical capabilities
Brief Screening Interview
2nd Interview
Final Interview
Reference Check and signing of NDA (Non-Disclosure Agreement)

We thank all applicants, however, only those selected for an interview will be contacted. We are an equal opportunity employer and is committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions, creeds and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas.

Job Type: Full-time

Salary: $56,000.00-$65,000.00 per year

Benefits:

Casual dress
Paid time off
Work from home

Flexible Language Requirement:

English not required

Schedule:

Monday to Friday
Overtime

Supplemental pay types:

Bonus pay
Overtime pay

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Willingness to travel:

50% (preferred)

Work Location: In person

Application deadline: 2023-04-28

Acuity Technology Solutions Inc.

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