Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.

We are currently seeking a Full Time IT Specialist to join our team. As a Full Time employee you will be required to work 37.5 hrs/week and provide 24/7 rotating on-call support with escalation to the Director, IT. As a member of the Information Technology department, The indivudal will be required to ensure operational excellence, technical service, data security, supports people and teams and ensures health and safety within their role.

PRIMARY FUNCTIONS:

Provides first-line response for users requiring assistance with IT issues (software, hardware, telecommunication, SAAS, intranet, organizational applications) via ticketing system including follow-ups until resolution achieved
Maintains, supports and monitors remote access via SSL VPN (SonicWall NetExtender)
Configures, maintains and supports end-user hardware devices including desktop computers, tablets, laptops, smart phones, desk phones, printers and photocopiers
Ensures all mobile devices are configured and secured via MDM and all Operating System updates and App updates are performed in a timely manner
Supports and maintains building security system and access cards
Maintains user accounts including creating as per Systems Access Matrix, making changes as requested and deletes/disables access in a timely manner and ensures the return of equipment upon termination or leave of absence
Performs installations, upgrades and updates of desktop/laptop software and operating systems as required
Maintains telecommunication system, including telephone, voicemail and fax to ensure uninterrupted, efficient and effective operations
Provides 24/7 rotating on-call support with escalation to the Director, IT
Monitors and escalates alerts from antivirus systems, and assists Systems Administrator with performing updates/patches on network infrastructure and servers in response to alerts from Cybersecurity dashboard
In collaboration with the Systems Administrator, provides orientation and software & hardware training to staff upon hire and upon new hardware or software systems upgrades

POSITION REQUIREMENTS:

Community College Diploma, Information Technology

Microsoft Certified Technology Specialist or equivalent experience
Minimum 2 to 3 years’ systems and network management technology experience.
Proficiency with Microsoft Desktop (Windows 10) and Server Operating Systems (2012/2016); Active Directory
Experience supporting remote workforces, including Virtual Private Network set-up and management
Experience with VOIP, phone systems, unified communications and call centre technologies
Experience with backup systems, both local and offsite/cloud, data storage and retrieval
Working knowledge of Microsoft Office 365, SharePoint and AlayaCare
Knowledge and experience with telecommunications equipment & security systems servers
Detail oriented with proven ability to multi-task and meet deadlines
Excellent customer service, listening and organizational skills
Valid Ontario driver’s license and Insurance in accordance with the organizations policy.

Pay: $25.88-$29.12 per hour

All Acclaim Health staff members must provide proof of full COVID-19 vaccination

or a valid exemption prior to joining our team.

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Job Type: Full-time

Salary: $25.88-$29.12 per hour

Benefits:

Company pension
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
Vision care

Experience:

systems and network management technology: 2 years (preferred)

Licence/Certification:

Community College Diploma, Information Technology (required)

Acclaim Health

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IT Specialist