Overview:

Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario, that is part of Canada House Wellness Group (CHWG), a public company in the Cannabis sector. Abba is a leading medical marketplace offering diverse cannabis products from over 40 brands to patients seeking safe solutions for their common to complex health and wellness needs.

Abba has an opening for an IT and Onsite Cannabis Security Analyst in our Pickering facility. This is a great opportunity to gain both IT and key function experience in the cannabis industry as part of a profitable growing group of companies.

The IT and Onsite Cannabis Security Analyst provides Tier 1 IT support to staff for Abba and Canada House Clinics (second medical cannabis division in CHWG) as well as Tier 2 support for Abba. In addition, the secondary role covers the Plant security role required by Health Canada for cannabis licensed producers.

Abba is moving to a managed services model for IT servers. The focus of IT support is primarily desktop, network, cloud services, cyber security, collaboration tools and vendor management of suppliers in conjunction with the Senior Manager IT and Digital Marketing at Canada House Clinics; providing support to over 60 staff in two companies across more than 12 locations, leveraging both custom and leading packaged software applications for cannabis industry.

The security function is administration and monitoring of facility internal and external surveillance to meet Health Canada requirements. This role, reporting to VP, Operations, supports the security and safety of persons, property, equipment, and information of Abba from unwanted intrusion, theft, internet hacking and other potential threats. Specialist maintains security and surveillance systems, controls facility access and facilitates chain of custody processes for inbound & outbound shipments.

IT Primary Role

Responsibilities:

Administration and maintenance of corporate networks, server environments, cloud services and storage according to industry standards and business requirements (i.e., WAN, LAN, cloud technologies, virtualization, network storage, etc.).
Management of hardware, software and communications technologies that support business operations i.e.,staff productivity devices, business applications (e.g., Ample Organics seed to sale software), licenses, endpoint clients, antivirus/malware protection etc., auto attendants, call centre solutions etc.
Refine and manage data backups, data repositories, system functionality, network, and data security.
Support project deployments, installations, upgrades, migrations and configurations of hardware and software technologies for the organization's benefit.
Monitor and assess functionality, performance, health of IT systems and services, recommend improvements for both internal technologies and third-party cloud platforms.
Work with Senior Manager IT and Digital Marketing to support Abba website and E-commerce portal and digital marketing efforts.
Manage and triage technology related issues toward a resolution, engage vendor support engineers where applicable (i.e., for end-users, system-wide incidents).
Research, propose and implement solutions to address assessed risks (i.e., disaster recovery services/protocols, hardware/service redundancy etc.).
Provide input to budgetary processes and manage IT desktop, telecom, internet and networking expenditures.
Negotiate and manage contracts with technology providers and vendors (e.g., SaaS/PaaS cloud platforms, ISPs, telecommunication companies, security services, hardware suppliers).
Work with business to determine ideal structure and access controls for managing shared files leveraging SharePoint and OneDrive.
Provide end-users with turnkey hardware and train personnel on hardware functionality and software programs as required.
Assist users with hardware, desktop software applications and products. Answer questions, investigate and solve technical issues.

Onsite Cannabis Security Role

Takes required steps to ensure all security requirements identified within the Cannabis Regulations and Cannabis Act are adhered to and maintained.
Maintains a current list of all individuals employed and their security status.
Supports a record keeping system that ensures factual and correct data will be entered into the Government of Canada’s CTLS and other reporting systems utilized by the Company.
Assist in maintenance and upkeep of the Official Site Plan.
Assist in maintenance and upkeep of the Organizational Security Plan and Security SOPs.
Respond to inquiries and inspection proceedings where applicable.
Administration of the electronic security systems (video surveillance, intrusion detection and access control).
Analyzing data of internal operations and responding to security-related needs, risks and requirements of the Company and regulators.
Maintain regular reviews of key security camera footage to ensure sightlines are maintained and address issues.
Maintains and stores facility keys and key cards. Records issuance and revocation of same.
Monitors and restricts entry to site to only those persons required and determined low risk. Oversee proper inbound and outbound shipments to ensure documented Chain of Custody reporting. Facilitate vehicle gate access using remote tools.
Performs monthly Security system challenge.
Maintains and is lead on security alarm callback system.

Role Coverage

Facility Coordinator and Security role provide mutual support to cover absences.
Coverage backup via Senior Manager IT at Canada House Clinics and collaboration with other IT roles in other divisions.

Qualifications

Four (4) to seven (7) years’ experience in a progression of Help Desk to Tier 2 roles with at least two years’ experience as primary IT resource for a small to mid-sized enterprise.
College or University diploma / degree related to Information Technology and relevant certifications and trade training for standard business tools.
Clean criminal record and ability to acquire Health Canada Security clearance.
Strong communication skills with business users and vendors and proven ability to understand the business and operational side of businesses you have worked for.
Strong experience supporting companies leveraging Microsoft suite of tools ranging from SharePoint, OneDrive, Teams, and Outlook.
Experience with Cisco based networking and Linux.
Strong experience supporting Internet connectivity and other telecom services in high availability environments.
Experience with contact center tools (we use Talk Desk).
Beneficial to have experience with web site maintenance and customization.
Cannabis industry experience is an asset, with particular value for experience maintaining Ample Organics (seed to sale software), and/or on the security side, having Health Canada security clearance.
Proven self-starter with ability to take initiative to improve infrastructure quality and cost and support the business.
Experience managing and communicating with Managed Service Providers, Cloud Vendors, and business application vendors.
Quick study with experience dealing with dynamic environments.
Experience working for smaller companies where most staff fulfill multiple functions or provide redundancy for other roles.

Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $60,000.00-$70,000.00 per year

Benefits:

Extended health care
Paid time off
Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Day shift
Monday to Friday

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Help Desk to Tier 2 roles: 3 years (preferred)

Work Location: In person

Abba Medix Corp

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IT and Onsite Cannabis Security Analyst